Setup
Connect a number
Sendrix sends from your own WhatsApp Business number, not a shared one. Linking it takes one sign-in with Facebook.
Connect with Facebook
On Senders, press Connect with Facebook. Meta opens its own window and does the work.
Sign in and pick the business
Use a Facebook account with admin rights over the business that owns the number. You can create a business here if there is not one yet.
Pick or add the number
An existing WhatsApp Business number can be selected. A new one is verified by SMS or call in the same window.
Done
The window closes and the sender appears, marked via Facebook. Sendrix registers it, points it at the right webhook, and verifies it with Meta by itself.
What you need first
- A Facebook account with admin rights over the business that owns the number.
- The number itself, able to receive an SMS or a call to verify it.
- A number not already connected to another WhatsApp Business account.
If the button is not there
This deployment has not been given its Meta app details yet. Ask whoever runs your Sendrix instance to set it up.
If the window closes immediately
Your browser blocked the popup, or you are signed into a Facebook account with no rights over the business. Allow popups for this site and try again.
Checking a sender
Press Check on any sender to ask Meta whether it still works. Sendrix also checks quietly in the background, so a broken connection shows up on this page rather than inside a failing campaign.
| Badge | Meaning |
|---|---|
| default | New campaigns use this sender unless you pick another. |
| via Facebook | Connected through Meta's dialog. |
| reconnect | Meta is refusing this sender. It cannot send until you fix it. |
Why a sender stops working
- Someone revoked Sendrix in the business's Meta settings.
- The system user holding the token was deleted.
- Meta restricted the number, usually after quality complaints.
Press Connect with Facebook again and sign in as before. If the number will not reconnect, contact support rather than removing the sender: your campaigns and conversations are attached to it.
Removing a sender
A sender with scheduled or running campaigns cannot be removed. Pause them first. Past campaigns and conversations stay where they are.