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Sendrix documentation
Sendrix sends WhatsApp campaigns and keeps every reply in one place. These pages cover setup, sending, and the things that catch people out.
How it works
A campaign is not separate from a chat. Sending one creates a message per recipient, each threaded into a conversation with that contact. When someone replies, the reply lands in that same conversation. So the inbox is the whole record of what was said to whom, and a campaign is what produced a batch of it.
Before your first campaign
Four things, in this order. Each takes a few minutes.
| Step | What it does |
|---|---|
| Connect a number | Links your WhatsApp Business number so Sendrix can send as you. |
| Sync templates | Pulls in the messages Meta has approved. You can only start a conversation with one of these. |
| Import contacts | Upload a spreadsheet. Numbers are checked and duplicates merged. |
| Send a campaign | Pick a template and an audience, then fire or schedule it. |
Two rules worth knowing now
You cannot message someone freely until they reply. To start a conversation you send an approved template. Once they answer, a 24 hour window opens and you can write anything. When it closes, you are back to templates.
Sending needs an active plan. On one plan each template costs a credit and replying inside the window is free; on the other, sending is included up to an allowance. Without a plan the workspace is read-only: everything is readable and nothing can be sent or changed.
All pages
Start
- Quickstart
Connect a number and send to one person in about ten minutes.
Setup
- Connect a number
Sign in with Facebook, or enter Meta credentials by hand.
- Templates
Create and sync the approved messages you can send.
- Webhooks
How replies and delivery receipts reach Sendrix.
Sending
- Contacts and audiences
Import people, group them, and keep the lists clean.
- Campaigns
Build, schedule, and watch a send land.
- Inbox
Replies, the 24 hour window, and who handles what.
Account
- Plans and credits
What a send costs, and when money comes back.
- Team and roles
Who can invite, connect numbers, and spend credits.
- Security
How your data is separated and your credentials stored.